Refund and Return Policy

Refund and Return Policy

* Can I cancel my order?

* YUYUN's Satisfaction Guarantee

* I received a damaged item

Can I cancel my order?

If you change your mind after placing an order, you can request a full refund at any time before the product is delivered.

YUYUN's Satisfaction Guarantee

At YUYUN, we sincerely hope that you will be completely satisfied with our products and services. We only sell tea that we drink ourselves, so we are sure that you will love anything we sell. However, if you are not completely satisfied with any product you purchase from us, you can return it within 15 days. After receiving the return, we will refund or exchange the product according to your request. The premise is that it will not affect our secondary sale (for example, after removing the packaging and tasting it, you feel that it does not suit your taste)

I received something damaged

We make every effort to ensure that you receive your item in perfect condition. If the tea packaging is damaged in any way during shipping, you can request a refund or replacement.